Facing an outdated information transmission system, the hemodialysis department of the CH d’Angoulême has initiated a digital transition. The goal: to simplify the daily lives of caregivers, health transporters, and taxi services by replacing the telephone answering machine with SMS notifications.
This initiative, driven by Ms. HYMBERT Rachel, the department's manager, aimed to free up time for caregivers, who are often engaged in repetitive tasks. The old system required dictating brief information (transport company name, patient's last name initial, end of session time) in one minute, which transporters then accessed remotely.
A collaborative project was undertaken with Ms. VERGNAUD Nathalie, a health manager involved in transport coordination, Mr. MISSIE Thierry, IT project manager, and the SINED support team. The MedWare software, published by SINED, was chosen for its integration with the computerized patient record.
Following a successful trial period from June 29 to July 11, 2026, with the transport company Les Ambulances Charente Poitou, the SMS sending system was deployed on July 13, 2026, to all health transport companies and taxis in the Charente department.
The process is straightforward: the nurse clicks a dedicated icon in the SINED software, enters the dialysis end time, triggering an SMS notification directly to the transporter's smartphone. They can then organize patient pick-up.
This new system promises significant benefits: time savings for caregivers, reduced task interruptions, improved responsiveness and anticipation for transporters, and a smoother journey for patients. It is part of a continuous improvement effort for the transport organization of dialysis patients in Nouvelle Aquitaine.
This collective and innovative success, driven by a ground-level initiative, distinguishes the hemodialysis department of the Centre Hospitalier d’Angoulême as a regional pioneer in using this system.
