The survey, which took place from June 2 to 12, 2026, via telephone with a representative sample of 1140 tenants, aimed to assess satisfaction on various criteria, taking into account housing location (QPV/Non-QPV), housing type, lease duration, and property age.
The main results indicate a maintained overall satisfaction rate in a more difficult social context. A growing proportion of tenants declare themselves 'Very Satisfied' on many points, with a significant increase in the processing of requests. Deux-Sèvres Habitat's results are also above the average for social landlords in Nouvelle-Aquitaine on several themes.
These positive results are considered encouraging by the organization, which emphasizes the importance of continuing its policy of continuous improvement in service quality, already certified Quali’Hlm. The Office is committed to analyzing these feedbacks to implement concrete actions that meet tenants' expectations.
