Éric Gilbert, a France Services digital advisor in Saint-Médard-en-Jalles, plays a key role in assisting citizens to better master digital tools. This initiative, which has already facilitated 4.5 million support sessions across France, aims to make residents more independent in their online procedures.
His role involves training individuals to develop 'digital literacy' and become securely autonomous. The support covers e-administration procedures, familiarization with office tools, and initial steps with online software and applications. Éric Gilbert emphasizes transferring know-how and building confidence among those less comfortable with digital technology.
To meet the digital advisor, several locations are available by appointment: at the town hall from Monday to Friday, a monthly session at the Flora Tristan assisted living residence, and a monthly visit to the Simone Veil center in the Hastignan district. Éric Gilbert also collaborates with local partners like the Confluences and Asco social centers to stay close to residents' needs.
Online procedures, such as tax declarations, creating a digital identity, or drafting a CV, are frequent requests. Digital security is another crucial aspect of his mission, helping users build self-confidence. Recently, three-hour workshops were organized for job seekers, focusing on CV building, cover letter writing, and mock interviews.
Artificial intelligence (AI) is also addressed, particularly in assisting associations with creating event posters without legal risks. Éric Gilbert highlights the importance of correctly formulating prompts and verifying data to secure AI practices. An information evening on 'digital relationships' is scheduled for Thursday, November 26th, specifically targeting parents.
Saint-Médard-en-Jalles is participating in the first edition of the National Digital Rights Days, an event launched by Bordeaux Métropole. Éric Gilbert will lead a workshop on cybersecurity on Tuesday, December 8th at 2:30 PM, focusing on effective ways to avoid scams.
