This label is a direct recognition by patients of the daily efforts made by the teams. It results from an external evaluation of their functioning, including a half-day visit by user representatives and a satisfaction questionnaire distributed over a month. In total, about sixty criteria were assessed, covering telephone and in-service reception, waiting times, environment, comfort, and medical consultation.
User feedback is overwhelmingly positive. Areas identified for improvement include signage, appointment waiting times, and a lack of decoration in waiting areas. Nevertheless, the unit achieved an overall score of 86/100.
“"The commitment and mobilization of the unit's professionals before and during the labeling process."
This distinction highlights the commitment of the medical and paramedical teams, as praised by Amandine Champonvalois, acting health manager.
